Privacy
Policy
We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.
Last updated: January 11, 2025
1. Information We Collect
Personal Information
When you create an account, we collect:
- Email address
- Name (if provided)
- Profile information (if provided)
- Authentication data (encrypted passwords or OAuth tokens)
Usage Information
We automatically collect:
- Conversion history and statistics
- Feature usage patterns
- Technical information (browser type, device info, IP address)
- Performance metrics and error logs
Image Data
Regarding your images:
- Images are processed temporarily and deleted within 24 hours
- We do not view, analyze, or store image content permanently
- Conversion metadata may be stored for account history
2. How We Use Your Information
We use your information to:
- Provide our service: Process images, maintain accounts, and deliver core functionality
- Improve our service: Analyze usage patterns, fix bugs, and develop new features
- Communicate: Send important service updates, security alerts, and support messages
- Personalize experience: Remember preferences and provide relevant recommendations
- Security: Detect fraud, prevent abuse, and maintain system security
- Legal compliance: Meet legal obligations and protect our rights
We will never sell your personal information to third parties.
3. Information Sharing and Disclosure
We may share information with:
Trusted third parties who assist in operating our service (hosting, analytics, email delivery). These parties are bound by strict confidentiality agreements.
When required by law, court order, or government request, or to protect our rights and safety.
In case of merger, acquisition, or sale of assets, your information may be transferred (with advance notice).
Third-Party Services We Use:
- Cloudinary (image processing and delivery)
- Google Analytics (usage analytics)
- Better Auth (authentication services)
- Neon Database (data storage)
4. Data Security
We implement industry-standard security measures:
- Encryption: All data transmission uses HTTPS/TLS encryption
- Access Control: Strict employee access controls and authentication
- Regular Audits: Security assessments and vulnerability testing
- Data Minimization: We collect only necessary information
- Secure Infrastructure: Enterprise-grade hosting with security monitoring
- Automatic Deletion: Images are automatically purged within 24 hours
While we use best practices to protect your data, no system is 100% secure. We cannot guarantee absolute security but will notify users of any significant breaches.
5. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correct: Update incorrect or incomplete information
- Delete: Request deletion of your account and data
- Port: Export your data in a machine-readable format
- Object: Opt-out of certain data processing activities
- Restrict: Limit how we process your data
How to Exercise Your Rights:
📧 Email: privacy@mtsconverter.com
🔧 Account Settings: Many controls available in your profile
⏱️ Response Time: We respond within 30 days
6. Cookies and Tracking
We use cookies for:
- Essential: Authentication, security, and core functionality
- Analytics: Understanding usage patterns and improving our service
- Preferences: Remembering your settings and choices
Managing Cookies:
You can control cookies through your browser settings. Disabling essential cookies may affect service functionality.
We do not use advertising cookies or sell data to advertisers.
7. Data Retention
We retain data for different periods:
- Images: Deleted within 24 hours of upload
- Account Data: Retained while account is active
- Conversion History: 2 years or until account deletion
- Usage Logs: 1 year for security and improvement purposes
- Support Communications: 3 years for quality and legal purposes
When you delete your account, we remove personal data within 30 days, except where legal obligations require longer retention.
8. International Data Transfers
Our service operates globally. Your data may be transferred to and stored in countries other than your own. We ensure:
- Appropriate safeguards are in place
- Data protection standards are maintained
- Legal frameworks (like adequacy decisions) are followed
9. Children's Privacy
Our service is not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be:
- Posted on this page with an updated date
- Communicated via email for significant changes
- Effective 30 days after posting (unless immediate changes are required for legal/security reasons)
Continued use of our service after changes constitutes acceptance of the updated policy.
11. Contact Information
For privacy-related questions or requests, contact us:
Privacy Officer:
📧 Email: privacy@mtsconverter.com
📧 General: support@mtsconverter.com
📍 Address: [Company Address]
⏱️ Response Time: Within 30 days
We take privacy inquiries seriously and will respond promptly to all legitimate requests.